Notes from the work. Written for the people who do it.
Practical notes on document checks, data rules, measuring recurring tasks and AI use in your teams.
All insights
Every note, by topic.
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Documents
Where export files break
Which fields must agree across an export file, why discrepancies tend to surface at the bill of lading, and what a rules-based check changes.
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Data and security
Seven data rules before connecting a mailbox
What to settle on paper before any AI system reads your company’s e-mail, and the questions that show whether a provider has thought it through.
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Diagnostic
Size a recurring task in hours
Five criteria, one formula and a worked example to measure your recurring tasks on your own numbers, and pick the first one worth automating.
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Governance
A self-check on undeclared AI use
Ten questions to measure how AI is already used in your company, a rule everyone can remember, and the outline of a charter that makes it hold.
By question
Start from the question on your desk.
- 01 Our shipping files keep coming back with corrections. Where export files break Read the answer
- 02 IT wants the data rules before we connect any mailbox. Seven data rules before connecting a mailbox Read the answer
- 03 We cannot tell which task to automate first. Size a recurring task in hours Read the answer
- 04 People already use AI tools, and nobody chose them. A self-check on undeclared AI use Read the answer
How we write
What holds for every note.
We write about the work we do, in plain words, and say where our knowledge stops.
- Figures in examples are fictitious, and labelled as such.
- Legal points are signposts. Check them with your counsel.
- We describe what a system does, never which vendor supplies it.
- Each note shows the month it was last updated.
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