Live systems, looked after every month.
Once live, we host, monitor, maintain and improve your system, with a monthly review.
What you get
- 01
A system that stays healthy
Hosting, backups, monitoring and updates, handled.
- 02
Usage you can see
A counter of files processed this month, visible to you at any time.
- 03
A monthly review
A short report and advisory time to decide what to improve next.
What it covers
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Hosting and backups
Your system hosted, backed up and monitored.
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Maintenance and support
Updates, fixes and answers to your team’s questions.
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A usage counter
Files processed this month, visible to you at any time.
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Monthly report and advisory time
What ran, what was flagged for a person and what we suggest next, discussed with your team.
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New work, scoped separately
New agents or major changes are scoped as separate projects, with your agreement first.
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Your data at exit
Full export on request, and deletion when you leave, after the agreed retention period.
Relevant sectors Freight forwarders and customs brokersLogistics and transport
How it runs
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Go-live
The accepted system moves to daily use.
Monitoring in place
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Every day
Backups, monitoring and support.
Usage counter, always visible
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Every month
Report and review with your team.
Monthly report
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When needs grow
New work scoped as a separate project.
Written scope for the next step
In practice
The counter you see, the review we hold.
Usage counter
Monthly review
Engagement terms
How an engagement works.
At what stage can we start?
Once a system we built has passed acceptance on your real files. Systems built by others are looked at case by case, after a review.
What exactly is delivered?
Hosting, backups and monitoring, maintenance and support, a usage counter visible to you, and a monthly report with advisory time. New agents or major changes are scoped separately.
How is the budget built?
A monthly amount stated up front, set by the system and its usage. Changes are scoped separately, with your agreement.
Who owns what after delivery?
Agreed in writing before work starts.
What do you need from us?
One business contact for the monthly review and one IT contact for access and incidents.
Questions
Frequent questions.
Where is our data processed?
We state in writing, before any access, where your data is processed and for how long.
Can we leave?
Yes. Your data can be exported in full, and it is deleted after the agreed retention period.
What does the monthly review cover?
Usage, the files that needed a person and why, incidents if any, and what to improve next, with time set aside for your questions.
Contact
Talk to us about running your system.
Start with a 20-minute conversation.
Tell us where you want AI to make a difference first. No commitment at this stage.
Request a first conversation