Retail and distribution: AI from head office to stores.

Customer service, catalogue and reporting automated, and teams trained, from head office to the shop floor.

Talk about your project See the use cases

Where the time goes

01
Customer service under pressure

Questions about orders, returns and availability, to answer fast and well.
02
Catalogues to keep up to date

Product pages, prices and descriptions to create and fix across channels.
03
Scattered reporting

Sales, stock and store feedback consolidated by hand every week.

What we set up

Use cases for this sector

What we can set up for retailers and distributors.

3 illustrative scenarios

Illustrative scenarios: what we can set up, not client results.

Agents
Customer service questions answered
Questions about orders, returns and availability answered from your order data, approved by an agent.
Connected to

The customer service inbox and the order system.
How it runs
1. Each question is read and linked to the right order.
2. A reply is drafted from the order status and your return rules.
3. An agent approves or edits the reply before it is sent.
Deliverable

Draft replies ready for approval, each linked to its order.
Automation
Product pages drafted and checked
Descriptions written from supplier data, then checked for prices, sizes and missing fields.
Connected to

The product database and the supplier files.
How it runs
1. Supplier data is read and mapped to your product fields.
2. A description is drafted in your house style.
3. Missing or inconsistent fields are flagged before publication.
Deliverable

Product pages ready for review, with a list of the fields to fix.
Automation
Store reporting consolidated
Weekly sales and stock figures from each store gathered into one dashboard.
Connected to

The store exports and the head office spreadsheet.
How it runs
1. Each store’s export is collected as it arrives.
2. Figures are checked and consolidated in one place.
3. Gaps and unusual figures are flagged for the head office team.
Deliverable

One weekly dashboard, with the points to check highlighted.

Open these scenarios in the full catalogue

Your team stays in control

The tool flags. A person decides.

Consistent, ready to validate
To be checked by a person
Discrepancy found

The tool prepares replies, product pages and reports.
Your teams approve what is published or sent.
Customer data stays under your access rules.

Related services

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